Abstract
In the Supply Chain, the flows of goods are the result of exchanges between two major parties: the manufacturer / industrial company / supplier on the one hand and the distributor / customer on the other. There are many intermediaries between these two parties who, depending on the nature of the service provided, can be classified as 3PL (Third-Party Logistics provider) or 4PL (4th-Party Logistics Provider). This paper focuses on the 3PL provider. A 3PL provider is a logistic services provider of the Supply Chain responsible for implementing all or part of their customers' logistics. This form of subcontracting concerns warehouse management and transport activities as well as all associated services such as co-packing. The objective of subcontracting is to improve the performance of the logistical process. Modelling and evaluating the performance of these processes helps improve the performance of the Supply Chain. SCOR model (Supply Chain Operations Reference), proposed by the Supply Chain Council, gives a modelling and an evaluation of the performance in Supply Chain. In the context of 3PL, the objective of this paper is to identify the benefits and limitations of the SCOR. The study is illustrated by a distribution warehouse case in an international logistic services provider.
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