Abstract
The main purpose of this study is to explain the benefits and challenges of adopting HRM4.0 in public universities in Malaysia. Past studies stressed that the public universities of Malaysia are lacking in advanced HRM practices such as use of HRM 4.0. The semi-structured interviews have been conducted in the HR departments of six public sector universities in Malaysia. The findings of the study revealed five factors affecting the use of HRM 4.0 in HR departments of public universities, namely its advantages, system quality and usability, quick decision-making process, user satisfaction, and subjective norms. At the same time, the performance and productivity of the HR departments are positively related to the use of HRM 4.0. This study mainly focuses on the perceived modeling structure of HRM4.0 to assess the contributory factors and challenges that have an impact on the productivity of HRM4.0 in Malaysian public universities.
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