Factors influencing cloud computing adoption in higher education institution

Purpose– The aim of this study is to build upon Jainet al.'s (2007) work by investigating the knowledge-sharing barriers and strategies of academic staff in public and private universities in Malaysia which have received relatively little research attention to date.Design/methodology/approach– A survey of 502 questionnaires was collected on both public and private universities in Malaysia. Data were analysed using SPSS.Findings– The overall findings show that private universities are more effective and are more willing to share knowledge. Linking knowledge sharing with non-monetary rewards and fair performance appraisals are strongly recommended in private universities, while monetary rewards, recognitions, publication of knowledge on websites and newsletters and the use of appropriate technology tools and systems are strongly recommended in public universities.Practical implications– Top management in Malaysian public and private universities must play their role and put in more effort to ensure academics have the proper platform and support to share their knowledge.Originality/value– This study is perhaps one of the first to address the comparison between knowledge sharing among lecturers in private and public universities in Malaysia.

How corporate social responsibility affects brand equity and loyalty? A comparison between private and public universities

How Corporate Social Responsibility Affects Brand Equity and Loyalty? A Comparison Between Private and Public Universities

The influence of service quality on organizational performance has captured a greater attention in corporate and academic world. The public universities in Malaysia are no different than such corporate world in terms of quality, services, and outcome. Hence, investigation of the influence of academic service quality on the organizational performance in public universities in Malaysia is the key attention of this study. A survey was conducted by drawing a sample of 435 international students from three public universities in Malaysia, by using a questionnaire developed by modification of SERVQUAL. The modified questionnaire assessing academic service quality comprises of five dimensions such as academic resources, academic competence, skills development, attitude, and responsiveness. Data obtained were analyzed by using techniques such as principal component analysis, one-way ANOVA, correlation, and multiple regression. Results indicated that the three universities provided the same level of academic service quality. It was also found that all the five dimensions of academic service quality significantly influenced the organizational performance. This study concludes by advocating the need of comparative studies between public and private universities in Malaysia and across countries.

At present Malaysia has nine public or government universities and two institutes. They are Universiti Malaya (UM), Universiti Sai s Malaysia (USM), Universiti Kebangsaan Malaysia (UKM), Universiti Putra Malaysia (UPM), Universiti Teknologi Malaysia (UTM), Universiti Utara Malaysia (UUM), Universiti Malaysia Sarawak (UNIMAS), Univesiti Malaysia Sabah (UMS), Universiti Pendidikan Sultan Idris (UPSI), Institut Teknologi MARA (ITM), and Institut Teknologi Tun Hussein Onn (ITTHO). (KPM1998/99, 1-164). Malaysia also has six pri vate universities and many private institutes and colleges. The private universities are International Islamic University Malaysia (HUM), Uni versiti Teknologi Petronas (UTP), Universiti Tenaga Nasional (UNITEN), Universiti Tun Abdul Razak (UNITAR), Universiti Telekom Malaysia (UNITELE) and Universiti Monash in Malaysia. (Utusan Malaysia 4/5/1998, p. 26). Although Malaysia has nine public universities and six private univer sities, only two public universities UM and UKM and one private univer sity namely HUM offer Islamic studies leading to the bachelor, master and doctoral degrees. The other public universities in Malaysia either of fer Islamic education or courses in Islamic Civilisation to their students; the Islamic courses are either part of the General Studies or the University Courses. According to Dr Abdul Halim Mat Diah, Datuk Sri Dr. Ma hathir Muhammed asked the public universities in Malaysia to offer courses in Islamic Civilisation for Muslim and non-Muslim students. (Abdul Halim 1989, p. 27). The private colleges and universities in Malaysia are also required to offer Islamic education for Muslim students and Moral education for non Muslim students starting in January 1999. Malaysian Education Minister Datuk Seri Najib Tun Razak was reported on March 30, 1998 to have said To ensure private colleges and universities offer holistic education in line with the country's objectives, they have to teach Pendidikan Islam [sic Islamic education], Pendidikan Moral [sic Moral education] and Ma laysian Studies from Jan 1 next year [sic January 1999]... Malaysian Muslim students are required to take Pendidikan Islam and non-Muslims the Pendidikan Moral both to be taught in Bahasa Malaysia... Students need only take the subjects... they need not pass it [sic them] as their di

Academics employed in either public or private university in Malaysia may be subject to different contract of service and scheme of employment. Due to this variance, academics receive different employment benefits. Such variation can also create differences and imbalance between universities in the context of workloads assigned to academics in both types of universities. Thus, objective of this article is to analyze employment benefits (pecuniary and non-pecuniary) of academics in Malaysian universities and their satisfaction with the employment benefits that they receive. This article employs a mixed method approach i.e. qualitative and quantitative. For quantitative approach, a survey was conducted among academic staffs in Malaysian public and private universities. Qualitative approach by way of interviews were conducted among management of selected universities. The results show that all academic staff in public and private universities in Malaysia received pecuniary and non-pecuniary benefits. For public universities these benefits are mostly standardized. However, pecuniary and non-pecuniary benefits for academics in private universities are different from public universities and between themselves. The job specification which involves teaching, supervision, research, consultation and administrative works as found in the KPIs of all academics are not similar. It is recommended that to strike a balance between benefits (pecuniary and non-pecuniary) and workloads received by academics, the workloads of academics should be designed to have a particular focus on specification of work such as research and supervision, teaching and administration tracks. Therefore, this article suggests that the relevant authorities consider a new remuneration scheme and benefits based on tracks and yearly staff performance achievement for academics in Malaysia.

Background: Some higher education institutions (HEIs) are constantly under pressure to deliver superior quality education services at low costs through deploying traditional on-premise systems. Cloud-based enterprise resource planning (Cloud ERP) presents an ideal opportunity to lower HEI costs in terms of scalability and pay-per-use features. Adoption of Cloud ERP is, however, still low for the context of HEIs. The successful adoption of Cloud ERP depends not only on the support of system providers but also on understanding Cloud ERP adoption from the client organization perspective. This study explores Cloud ERP adoption in the context of Australian HEIs. Method: This study adopted a case study methodology involving the in-depth semi structured interviews of several key stakeholders. Thematic analysis was used to analyze and interpret interview data. Results: Based on the case study, our findings suggest that this particular Australian HEI was subject to strategic, operational, technological, and financial motives originating from either internal or external locus. Most of the expected motives were realized, except the full flexibility of Cloud ERP. Four major challenges of Cloud ERP implementation were found. Conclusion: This study empirically investigates Cloud ERP adoption in HEIs by identifying the motives, realized benefits and challenges of Cloud ERP adoption, which bridges the research gap of this topic. This study could assist Cloud ERP providers to adjust their marketing strategies to promote the adoption rate of Cloud ERP in HEIs. Understanding the motives, challenges and benefits of IT adoption in HEIs facilitates judicious decision-making prior to selection and minimizes the possibility of the failure of Cloud ERP adoption.

The purpose of this study is to investigate the factors impacting the student satisfaction with the public and private universities of Malaysia and Pakistan, which are countries representing South/South-East Asia in cross-culture perspective. The study has applied a quantitative survey design guided by five hypotheses. A questionnaire was distributed among the students of private and public universities. A conceptual framework has been developed based on the modification of Student Satisfaction Index (SSI) model to measure the satisfaction of students from different aspects, such as university image, university location, quality of academic staff, university facilities, student expectation, overall student satisfaction. The research method used was a survey-based questionnaire that consisted of a total of 396 responses from the university students. The data were analyzed with SPSS and SmartPLS 3; the results indicate that when the comparison was made separately between private and public universities of Malaysia and Pakistan. The comparative statistical score was obtained using independent sample t-Test, the university facilities of Malaysian universities resulted higher than universities in Pakistan. Therefore, the independent sample t-test results conclude that the university facilities have a significant evidence (p=0.00) to support our research findings that university facilities do affect the student satisfaction more in Malaysia (mean=4.1788) than Pakistan (mean =3.7212) and the research hypothesis is significant that there is a significant difference in student satisfaction towards university facilities in Malaysia and Pakistan. Similarly, the quality of academic staff (p=0.035) has a significant effect on student satisfaction in Malaysia (mean=3.8283) and Pakistan (mean=3.6641). Furthermore, this leads the student expectation and overall student satisfaction level of Malaysia students are higher than students in Pakistan. However, student satisfaction level on university image and university location in Malaysia and Pakistan do not differ. The study is useful for university management to improve university students satisfaction. The future researchers are recommended further explore demographic and cultural variables impact on student satisfaction.

The main purpose of this study is to explain the benefits and challenges of adopting HRM4.0 in public universities in Malaysia. Past studies stressed that the public universities of Malaysia are lacking in advanced HRM practices such as use of HRM 4.0. The semi-structured interviews have been conducted in the HR departments of six public sector universities in Malaysia. The findings of the study revealed five factors affecting the use of HRM 4.0 in HR departments of public universities, namely its advantages, system quality and usability, quick decision-making process, user satisfaction, and subjective norms. At the same time, the performance and productivity of the HR departments are positively related to the use of HRM 4.0. This study mainly focuses on the perceived modeling structure of HRM4.0 to assess the contributory factors and challenges that have an impact on the productivity of HRM4.0 in Malaysian public universities.

PurposeSuccession planning is an emerging area for research in higher education institutions worldwide; however, literature is scarce in the context of developing countries like Malaysia. The factors that have an influence on the execution of succession planning in public universities are the primary goal that has been set for achieving the study's goal. Moreover, the development of leadership in institutions has been taken by adopting formal succession planning. This study aims to be explore the factors that can contribute to the successful execution of the plan, particularly in higher education institutions in Malaysia.Design/methodology/approachThe study employed the qualitative approach. The registrars have been selected by using purposive sampling technique for face-to-face interviews from five public research universities of Malaysia. The in-depth data can be collected at research universities as they are old and comprehensive universities of Malaysia. The data were analysed through thematic analysis.FindingsThe number of factors that have been revealed through the findings are as follows: organisational culture, the support of top-level management, the strategic plan, the reward, the champion from top-level management and the budget. Further, the public universities of Malaysia required ensuring that all employees were aware of succession plan initiatives taken by institutions, although the system was challenged by not taking these factors into account.Originality/valueThe primary data have been collected to provide the insight regarding opportunities and challenges encountered in the implementation of succession planning in Malaysian public universities.

This study examines the relationship between top management support, the adoption of activity-based costing (ABC), and the performance of public universities in Malaysia. The study collected data from senior financial officers of 20 public universities in Malaysia using survey questionnaires and analysed 83 usable responses using partial least square structural equation modelling (PLS-SEM). The results of the study suggest that top management support has a significant positive effect on ABC adoption in public universities in Malaysia. Furthermore, the study found a positive relationship between ABC adoption and the effectiveness and efficiency of public universities, suggesting that ABC adoption can lead to improvements in the performance of public universities in Malaysia. However, the study did not support the moderating effect of technological advancement in strengthening the relationship between ABC adoption and effectiveness and efficiency. Hence, while technology may play a role in ABC adoption and the performance of public universities, it may not necessarily strengthen the relationship between the two. Overall, the findings suggest that ABC adoption can improve public universities' effectiveness and efficiency as part of good governance in managing the education sector. Keywords: Top management support; ABC adoption; effectiveness and efficiency; technology

This paper aims to examine the efficiency of Malaysian public universities in comparison with the private and foreign universities using Data Envelopment Analysis (DEA). The study involves 22 universities (17 public, 1 private and 4 foreign) and based on data between year 2008 and 2011. Results reveal that the most efficient Malaysian public universities are: University Malaya (among research universities); Universiti Teknologi Mara (among comprehensive universities) and Universiti Utara Malaysia (among focused universities). When these three most efficient Malaysian public universities are compared with the private university in Malaysia and another 4 foreign universities, they are found to be inefficient in income generation and in managing inputs which include the government operating grant. The plausible explanation could be associated with a long history of over-dependence on government grants that may have resulted in the public universities becoming too complacent. The study calls for mechanisms to re-strategise and to get these public universities to be more financially independent.

Studies on strategy research have shown the usefulness and importance of language learning strategies (LLS) for ESL and EFL learners. However, research on content-based learners in relation to English for Academic Purposes (EAP) and English for Occupational Purposes (EOP) has yet to be undertaken. This study, therefore, investigated the learning strategies of students at a public English medium university in Malaysia. The study was mainly motivated by concerns about the standards of English of graduates of Malaysian universities. These concerns have also been expressed by the university authorities. The purpose of the research was to investigate the patterns of LLS as reported by the students according to gender, courses, and undergraduate programmes. A total of 312 students from three degree programmes participated in this study. Their learning strategies were investigated based on the Strategy Inventory for Language Learning (SILL) (Oxford, 1990). The findings of the study indicated that the students from the different degree programmes differed in the use of LLS. However, there was no statistically significant relationship between LLS and gender.

The higher education industry is an important growth sector for Malaysia and the enrollment of more international students in the universities is essential. As of 2018, there is a higher enrolment of international students in Malaysia private universities than that seen in the Malaysia public universities. This present study will investigate how both the Malaysian public and private universities provide the immigration policies information through their website especially those related to socioeconomics topics which are deemed essential by the international students when deciding on a destination country for further studies. Ten universities in Malaysia were selected for this study; five public universities and five private universities in Malaysia with a student population range of 6,000 to 21,000. It was determined that both the Malaysian public and private universities websites provided similar immigration policies information with relations to the limitations on immigration, dependents, scholarship and higher tuition rates for international students. However, private university websites provide much more information on possible employment opportunities in Malaysia to prospective international students as compared to the websites of public universities studied in this research. The findings are in line with the key stand of this study which is the university website information relating to socioeconomic issues in the host country could influence the international students' decision on the choice location for further study. From the practitioner perspective, this study provides university management and leadership a better understanding of the on the importance of the university website as a platform to reach potential international students.

The benefits and importance of university autonomy for facilitating and accelerating higher education transformation have been broadly agreed by many higher education stakeholders. This paper aims to investigate the Malaysian public and private universities degree of independence and autonomy from the government and other external forces. The extent of an institute’s autonomy is measured based on their independent in appointive, academic, administrative, and financial matters. An emailed survey has been sent to top-level management of 28 public and private universities in Malaysia, resulting in 126 respondents. The respondents for the survey consisted of vice-chancellors, deputy vice-chancellors, deans, directors, and deputy deans. Using SPSS statistical software, data were analyzed by descriptive and inferential statistical analysis. The results demonstrate that the majority of the components under academic matters, administrative and financial matters are considered high autonomy, with less interference of the government over those institutions. With some reason, autonomy related to the appointment of the vice-chancellors and dismissals of rectors and vice-chancellors is still under government control. However, based on the findings, autonomy development at public and private universities in Malaysia has been engaged in a long journey that enabled it to compete and to progress well at the global level.