Abstract
<em>Object of research is such that it is necessary to ask why even conducted “benchmark” in higher education? Analysis and comparison of the organizational units within the company itself, but also with the competition, will help in understanding the success factors, determining the problem areas of the subject and knowledge of roads to improve the current situation. Use that provides quality made “benchmark” be located in the recognition requirements of consumers, establish effective goals, development of accurate indicators of production, improve competitiveness, and the installation of the best business process. I would say that benchmark contributes to determining the best way carry out a satisfied customer, cost-efficient collection of creative ideas, knowledge of own strengths and weaknesses, and supporting process improvement of continuing action. Therefore, all the work put in relation to the Higher Education Benchmarks.</em>
Highlights
The following lines I will give a brief overview of the European standards for quality assurance in higher education
Vol 6, No 1, 2018 o Processes are fit for purpose: Reporting: Follow-up procedures; o Periodic reviews: Analysis of System-wide; Part III: European standards for external quality assurance o Processes use of external quality assurance in higher education; o The criteria and procedures for external quality assurance used by the agencies: The processes, criteria and procedures used by agencies should be pre-defined and publicly available
The Bologna Process is a process of reform of higher education in Europe to promote the mobility of students and teachers by establishing the European Higher Education Area by 2010 year
Summary
The following lines I will give a brief overview of the European standards for quality assurance in higher education. Vol 6, No 1, 2018 o Processes are fit for purpose: Reporting: Follow-up procedures; o Periodic reviews: Analysis of System-wide; Part III: European standards for external quality assurance o Processes use of external quality assurance in higher education; o The criteria and procedures for external quality assurance used by the agencies: The processes, criteria and procedures used by agencies should be pre-defined and publicly available These processes should include; o Self-assessed quality assurance process; o External assessment by a group of experts; o Publication of the report, including any decisions, recommendations; Participation in the Bologna process and the ratification of the Lisbon Recognition Convention has increased the number of obligations Bosnia-Herzegovina/RS in the field of higher education. The Bologna Process is the biggest reform process of higher education in Europe to date, a process that coordinates the mutual learning process in three areas: Improve the quality of higher education; Increase the competence of Europe in relation to other parts of the world; and Increasing mobility of students, teachers and administrators
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