Banking desmaterialization using cloud computing

Joana Silva,Cláudio Teixeira,Joaquim Sousa Pinto

doi:10.20897/lectito.201618

Joana Silva, Cláudio Teixeira + Show 1 more

Open Access

https://doi.org/10.20897/lectito.201618

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Abstract

The technological challenges have led the bank sector to actively bet on technological innovation strategy including the provision of applications for mobile devices. However, the development of mobile tools has had a greater expression for customers than for commercial managers of banks. This paper aims to present an architecture that supports the desmaterialization of transactions at the counters of bank branches. The main goal is to foster the relationship between banks and their customers, giving flexibility to managers to conduct banking transactions from any mobile device, anywhere. This architecture is a results of a dissertation carried out under a master's degree in Information Systems.

Highlights

MotivationNowadays, in financial institutions, the information systems that make up the infrastructure are designated core processes
Thereby, the banks offer more than one channel of interaction with customers: home banking, call centres, ATM, portals for partners and sales agents are common channels of communication with the core bank systems
This type of architecture has limitations that are likely to become significant after a few months or even years of use

Summary

Introduction

MotivationNowadays, in financial institutions, the information systems that make up the infrastructure are designated core processes. The banks, as we met, are arranged in a network of physical branches spread over different points. It is at the branches of service that customers deal with much of the financial transactions, including cash deposits or checks, open accounts, purchase of credits among or others. National and international banking bodies have wagered over the past years in electronic solutions for their customers, giving them the freedom to manage and conduct their own movements, namely home banking. Thereby, the banks offer more than one channel of interaction with customers: home banking, call centres, ATM, portals for partners and sales agents are common channels of communication with the core bank systems

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