Abstract
A user satisfaction survey was conducted in 44 public libraries in Lower Silesian Voivodeship (a provincial library, urban libraries, urban-rural libraries and rural libraries), with the use of a uniform questionnaire and an examination procedure. The survey was organized and coordinated by the members of the Polish Librarians' Association's Library Effectiveness Investigation Team. The survey aimed at establishing the “User Satisfaction” index which, along with other functionality indices developed due to the project “The Performance Analysis for Polish Libraries”, is a system of complex measurement of library effectiveness.
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