Award-winning performance & consulting an interview with Burt Huber

Abstract

Performance ImprovementVolume 40, Issue 7 p. 28-33 Article Award-winning performance & consulting an interview with Burt Huber† Gary Dickelman, Gary Dickelman Gary J. Dickelman is the Chief Knowledge Officer for Christensen/Roberts Solutions of Woodbridge, Connecticut, and continues to develop and promote unique performance support tools with Epiance (formerly Guru, Inc.). He specializes in the application of KM, human factors engineering, learning technologies, information technology, and business process engineering to the creation of systems that human beings can actually use. Dickelman's work includes electronic performance support systems for human resources management, customer service, financial services, health care, and business process re-engineering. He is a member of the International Society for Performance Improvement, the American Society for Training and Development, and the Association for Computing Machinery. He is a contributing author to Using Computers in Human Resources (Jossey-Bass, 1992) and The Instructional Technology Handbook (McGraw-Hill, 1993) and is the author of numerous articles for industry periodicals. He is webmaster for Innovations in Performance Centered Design (http://www.pcd-innovations.com), editor for epss.com! (http://www.epss.com), and guest editor for ISPI's Performance Improvement. Gary may be reached at gdickel-man@pcd-innovations.com.Search for more papers by this author Gary Dickelman, Gary Dickelman Gary J. Dickelman is the Chief Knowledge Officer for Christensen/Roberts Solutions of Woodbridge, Connecticut, and continues to develop and promote unique performance support tools with Epiance (formerly Guru, Inc.). He specializes in the application of KM, human factors engineering, learning technologies, information technology, and business process engineering to the creation of systems that human beings can actually use. Dickelman's work includes electronic performance support systems for human resources management, customer service, financial services, health care, and business process re-engineering. He is a member of the International Society for Performance Improvement, the American Society for Training and Development, and the Association for Computing Machinery. He is a contributing author to Using Computers in Human Resources (Jossey-Bass, 1992) and The Instructional Technology Handbook (McGraw-Hill, 1993) and is the author of numerous articles for industry periodicals. He is webmaster for Innovations in Performance Centered Design (http://www.pcd-innovations.com), editor for epss.com! (http://www.epss.com), and guest editor for ISPI's Performance Improvement. Gary may be reached at gdickel-man@pcd-innovations.com.Search for more papers by this author First published: 17 January 2008 https://doi.org/10.1002/pfi.4140400707 † Burton A. Huber is President and CEO of Ariel Performance Centered Systems, Inc. He recently shared his perspectives on KM and the solutions Ariel designs “with humans in mind” on Northwest Airlines' Business and Technology Report. In addressing the critical elements of performance support and KM solutions, Burt identifies integration as an essential part of such systems. Huber specializes in designing systems that interface well with the people who use them and ensures that a company's expertise, best practices, and knowledge—their key differentiators—are embedded in the designs. Burt focuses on creating new thinking in software design. Creating designs with humans in mind, Burt and Ariel have created value for dozens of clients including many Fortune 100 companies. Ariel specializes in designing business applications with integrated performance support and KM. Burt may be reached at bhuber@arielpcs.com AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat Volume40, Issue7August 2001Pages 28-33 RelatedInformation