Avaliação de Competências em uma Instituição Hospitalar: A Visão de Avaliados e Avaliadores

Abstract

This article aims to analyze the vision of reviews and reviewers about the performance evaluation process based on competencies, at a hospital. The research has predominantly qualitative nature, which strategy was concerned to the case study. The procedures used for data collection were document analysis, questionnaires and semi-structured interviews. For the analysis of the responses to the questionnaire, the descriptive statistical treatment of the data was used. The interviews, in turn, were interpreted by means of discourse analysis. Both analyzes converged on the triangulation of research methods. Strengths and opportunities for improvement in the processes of performance evaluation performed by the organization were evidenced. Furthermore, we discussed the common understanding on the part of users about their meaning and on their ability to enhance current practices and that there are reliable and valid benefits in applying this type of tool. It was also highlighted the importance of the possibility of revisiting the evaluation processes in order to be more effective and consistent with the organizational and individual expectations. The intention of this research was contribute to the affirmation of the necessary approximation of the academy with the reality of management, facilitating conversation and reflecting benefits to both.