Abstract
The most sensitive and vulnerable component of the supply chain is last-mile logistics, which is especially vulnerable to consequential challenges due to the current global crises. Customers expect prompt and dependable delivery of their orders, regardless of where they buy or order them. To meet the needs and requirements of customers, logistics companies are being forced to use innovative Industry 4.0 solutions. Last-mile logistics are under constant challenge due to high population density and growing urbanization, which concentrate the majority of user service requests in urban city areas. As a result of the increase in the number of online orders and the volume of e-commerce, longer delivery times, delivery errors, and customer dissatisfaction occur. Therefore, the implementation of modern Industry 4.0 solutions, such as new autonomous vehicles, is necessary to respond to numerous challenges that affect the efficiency of all entities in the supply chain, particularly the last mile. Autonomous vehicles are an essential component of Industry 4.0, primarily concerned with the autonomy of activities in last-mile logistics, and have filled the market with numerous innovations. This study aims to highlight the benefits of some of the most common autonomous vehicles for realizing user requests in the last mile and provide suitable guidelines for selecting the most suitable alternative for the logistics company. Additionally, the research identifies certain challenges in their implementation, pointing to some of the key motivations for future research.
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