Autonomous evolution of service system in cluster supply chain

Abstract

Purpose – The purpose of this paper is to provide strong theoretical and technical support for the dynamic evolution of service system in “Cluster Supply Chain”(CSC), which can deal with two kinds of context changes: the internal service component changes and the external customer requirement changes. Design/methodology/approach – A “feedback-based” evolution mechanism of service system for CSC is proposed in this study. By means of the feedback update of enterprise service’s Quality of Service (QoS) attribute and the adjustment of the assumed QoS evaluation model, the evolution of service system can be achieved to suit the dynamic market demands. Findings – Results of the study suggest: by means of the “feed-back” evolution mechanism of service system, the enterprises in CSC can handle the context changes effectively to maintain the optimized operation status. Practical implications – The implementation of evolution mechanism in service system can keep the effectiveness of enterprise service composition to face the frequent service component changes and the unpredictable market turbulence. Originality/value – This paper proposes a method to realize the autonomous evolution of service system in CSC, which can support the flexibility and adaptability of enterprise service composition in the changing environment.