Automation of Jobs in Production and Sales—The Current Status and Transformation Prospects

Abstract

This article aims to present opinions on problems and consequences of changes in psychophysical strain sustained by employees as a result of the anticipated work automation. Next, theoretical development trends were described, and it was surveyed whether the specific nature of the job, i.e. focusing on the object (production operative) and focusing on the customer (salesperson) is relevant in the context of automation, nowadays and in the short-term horizon of 3–5 years. The analysis applied the criteria for studying strains and risks (occupational risk) as well as work automation parameters, according to the criteria of Frey’s and Osborne’s concept. The survey of the opinions on the present and future occupational risk in production and sales positions has shown a decrease in occupational risk. In the respondents’ opinion, the most desired outcome of the anticipated work automation is decreased mental strain. The last part of the article contains conclusions derived from the analysis.