Abstract
In this study, an automated reference services was proposed and implemented using an expert system shell. This expert system can be automated reference service, by allow the user access to information sources directly at anytime. The first task of the system development was to analyze of the problem domain ¿reference services¿. The next task was the extraction of knowledge then design a hierarchically related subject list. The forward-chaining mechanism is used to reach the goal. Then the system goes to searching the record(s) of Thailand reference sources kept in the database system. Finally, was the design of the user and computer interfacing by menu interface.
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