Attributes and Effect of Implementation of Warehouse Management System (WMS) for Company Sustainability

Abstract

This research discusses the effect of implementing a Warehouse Management System (WMS) on company continuity by coordinating and integrating other systems that will directly control the important attributes of a physical warehouse as a facility for warehouse operational activities. The aim of this research is to answer specific questions regarding the important attributes of a warehouse with optimal WMS implementation, which will have a significant impact on the company. This research was conducted using the Systematic Literature Review (SLR) method with references from various literature sources discussing WMS research results in the last 10 years. The results of this research state that optimal implementation of WMS in a company's warehouse will have a significant effect on the smooth running of warehouse operations, which will increase customer relationships and customer satisfaction. This happens because there are minimal errors and obstacles that will occur during the process of controlling and managing goods as a whole in the warehouse until they are sent to consumers. Optimal implementation of WMS is a more effective and efficient solution than manual warehouse management and control in the current era of technology.