Assessments of Satisfaction Level Among Bus Shelter Users: The Ataköy Zone 5 and Beşyol Metrobus Stops, Istanbul

Abstract

Bus shelters which form part of people’s daily life, generally built in small area for short time of waiting. In the perspective of spatial design, it is important that good environment is provided for bus shelters users. This study proposed to investigate on the physical design of bus shelters (location-accessibility, anthropometric characteristics, roofing and walls, lighting, electronic information, seating, etc.) affect the general satisfaction of the users. To assess user’s general satisfaction, direct observation was done, in order to test the hypotheses, survey was conducted at bus-shelters in two selected areas of Istanbul (Ataköy- Beşyol). Subjects from different background of economic level were assessed on bus shelter design and related problems. In conclusion, it is proved that there is a significant correlation between general satisfaction and degree of difficulty in using buses. The arrangement of bus shelter design with the surroundings, adequacy of a shelter during summer, comfort of the shelter,adequacy of seating and the maintenance duration of the shelter.