Abstract
The search for excellence is intrinsic in any organization. As such, a good understanding of the different factors involving workers is essential, primarily in times of economic crisis. Accordingly, the aim of the present study is to assess employee satisfaction at a Brazilian oil company using structural equation modeling. The methodology consisted of three stages: first, a pre-existing theoretical framework was applied, followed by a survey of the company’s employees in order to determine the importance of the variables established by the framework and, finally, structural equation modeling to identify the factors that contribute to the process investigated. The study complied with all the statistical criteria for its validation, in addition to exhibiting good model fit, proving to be statistically adequate. Moreover, it was important for employee satisfaction, the current organizational crisis environment (CE) and good communication (GC) of company values, but did not obtain a significant relationship between participation and commitment incentives (PI) and training and development (TD).
Published Version
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