Assessment of University Foodservice Employee Job Satisfaction and Strategy Formulation for Managerial Practitioners

Abstract

ABSTRACT The facets of job satisfaction and their perceived importance to college and university foodservice employees (n = 194) were assessed. The survey instrument consisted of three parts: the Job Satisfaction Survey (Spector, 1985) was used to measure facets of job satisfaction and the level of total satisfaction; perceived importance questions for the corresponding job facets; and demographic items. The respondents rated the subscales “nature of work” and “supervision” the highest and the subscales “pay” and “promotion” the lowest. The results of facet satisfaction scores and corresponding perceived importance scores were then paired to be plotted on the Importance-Performance Analysis Grid (Martilla & James, 1977) to provide a strategy for foodservice managers to counteract employee dissatisfaction.