Assessment of the influence of technology on the cost of healthcare service and patient’s satisfaction

Abstract

ABSTRACTThe US healthcare sector is among leading globally in the incorporation of advanced technologies in its operations. This study evaluated existing data to understand how technological advancement in the US healthcare sector has impacted the cost of healthcare services and the patient satisfaction. The study was based on a quantitative analysis of 24 existing studies selected from various electronic databases. The results indicate a significant increase in the cost of healthcare service due to technological adoption and other factors. Increase in cost due to technological adoption is evident is the area of diagnosis (63%, P = 0.002) and patient monitoring (51%, P = 0.021). A significantly higher percentage, was found, of patients that believe the adoption of advanced technologies leads to improved quality in diagnostic procedures (67%, P = 0.042), monitoring (79%, P = 0.004), and data keeping (85%, P = 0.032). Strategies need to be developed to manage costs associated with technological adoption while ensuring the delivery of quality services.