Assessment of service quality in tertiary hospitals and medical tourism index for the growth of medical tourism in Asian context, an empirical evidence from India

Abstract

Medical tourism has increased in past decades for better quality treatment all overseas. When compared past decades now hospitals are promoting them for medical tourism destinations. Due to increased in availability of services which are readily available in internet, social media and televisions. India is one of the countries which give tertiary care and quality services at affordable price. Most of the medical tourism in India is developed in last decade as hospitals are equipped with high quality doctors, medical facilities and trained nurses. India has proved to be one of the leading destinations of medical tourism. The main objective of this research was to look for service quality provided by JCI accredited hospitals, challenges faced by the patients after reaching India. Articles also been reviewed in terms of growth of medical tourism in Asian context. 4 centers randomly picked up from both northern and southern part of India and there medical facilities, costs and what made patients to choose a particular hospital has been studied. Randomly picked up patients from outpatient and inpatient basis over a period from 15th March 2018 till15thFebruary 2021.