Assessment of quality indicators of nursing care and clients’ satisfaction at federal medical centre Jigawa state, Nigeria

Abstract

Background:The challenges in Human Resources for Health Management and Development are global. It is particularly worst in sub Saharan Africa which has been strewn with crisis. Investments in the training of the much needed professionals do not seem to match requirement and therefore does not make the expected impact. A number of other factors have also been assigned to the low level of health worker concentration in areas where their services are needed in Africa. The quality of care that nurses provide is influenced by individual nurse characteristics such as knowledge and experience, as well as human factors such as fatigue. Aims: The study aim was to Assess Quality indicators of Nursing care and clients’ satisfaction at Federal Medical Centre Jigawa State, Nigeria. Methodology: A Descriptive cross sectional design with quantitative and qualitative data collection approach was implemented in this study to Assess Quality indicators of Nursing care and clients’ satisfaction at Federal Medical Centre Jigawa State, Nigeria. The population of the study comprises nurse managers and in-patients of Federal medical Centre, Birnin kudu, Jigawa State. Probability (stratified) sampling was used for quantitative aspect and census sampling for qualitative aspect. Four main tools were used for data collection. SPSS version 24 was used for data analysis. Results: The results revealed that: In the result to assess the nursing care quality, 34% of the respondents were very comfortable of the helpfulness of nurses. 26.7% reported to be good as well as excellent by 23.3%.Significant percentages of the respondents (38.4%) were very comfortable on how nursing staffs respond to their calls, and only 5.8% reported to be poorly comfortable. Skills and competence of nursing were determined, and results show that 33.7% of the patients happen to be very good with how nurses are administering medicines and handling I.Vs. As high as 24.4% of the patients agreed that the coordination of care by the nurses as very good, while 23.3 reported to be excellent Conclusion: There is uneven distribution of nurses. Hospital infection rates and mortality rates are important indicators of quality. There are so many strategies to improve quality of care. Clients are satisfied with quality of care they receive; however, a lot improvement can be made.