Assessment of Process Capability Level in University XYZ Based on COBIT 2019

Abstract

University XYZ is a state university in East Kalimantan, which established in 2014. All of its academic and non-academic activities are supported by information technology managed by the Information and Communication Technology Unit (ICT Unit). University XYZ implements an information technology governance system that aims to support the University XYZ business strategy and goals optimally. Information technology governance systems must be well managed to support business process activities in University XYZ. This study aims to evaluate the capability of information technology governance system using the COBIT 2019 framework. This study uses COBIT 2019 design tools and core model to evaluate University XYZ governance system, then provide assistance in determining a governance system that is adjusted to the COBIT 2019 capability level assessment. The result of this research is a recommendation of the core model or process and the capability level that must be implemented by University XYZ. This research will conclude that there are 11 Governance and Management Objectives that have a priority of more than 50%. This study conducts an evaluation phase of the core model or process so that recommendations are obtained for the development of information technology governance.