Assessment of Job Satisfaction Among Pharmacy Professionals Working at Drug Stores in Mizan Aman And Tepi Town, Southwest Ethiopia: A Cross-Sectional Study

Abstract

Background: Job satisfaction is a multidimensional, enduring, important, and much-researched concept in the field of organizational behavior and has been identified as recognition in one’s field of work, level of salary, opportunities for promotion, and achievement of personal goals. Objective: The aim of this study was to assess of job satisfaction pharmacy professional working at pharmacy retail outlets found in Mizan-Aman and Tepi towns, South West Ethiopia. Methods: A cross sectional method was conducted in Mizan Aman and Tepi town. All pharmacy professionals working at Mizan-Aman and Tepi town pharmacy retail outlets who fulfill the inclusion criteria were included. A structured questionnaire was developed based on the published literature regarding satisfaction of pharmacy professionals. The Statistical package for Social Science programs version 21.0 for windows was used to enter and encode the collected data. Result: A total of 35 community pharmacists were invited to participate in the study; out of them only 33(94.3%) of them were participated in the study. Eighty two percent (82%) of them were males and sixty percent (60%) were aged between 20-30. From the study participants, majority (78.8%) of community pharmacists were satisfied with their overall job. In current study 63%, 81.8% and 54.5% of the study participants replied (or satisfied) that the job has good future, the community recognizes their job good and they earn good salary for their job respectively. Likewise, 42.2%, 69.7%and 75.7% of the study respondents replied that they have high chance of professional development, feel accomplishment after finishing their carrier every day and free to use personal ability in work respectively. Conclusion and Recommendation: In general majority of the community pharmacy professionals were satisfied with their job. Ministry of Health should further improve the satisfaction of community pharmacy professionals by creating good work environment, by modifying Pharmacy professional guide line, educational chance and training, professional development as job dissatisfaction causes deleterious impact on patient care despite the magnitude of the professionals dissatisfied in the discipline. Keywords: Druggist; Drug stores; Pharmacists; Pharmacy retail outlets; Satisfaction