Abstract
This study explored factors that influence user satisfaction of information portal of higher education institutions. Data for the study was obtained from some selected undergraduate and postgraduate overseas students of Jiangu University, China. A sample of 500 students was selected using proportional stratified sampling technique. A self structured questionnaire was used to collect data from the study respondents. The data was analysed using the PLS-SEM technique and a detailed analysis of basic factors impacting the user satisfaction. The result shows that all the information system characteristics (system quality, information quality and service quality) positively influence user satisfaction. The system quality had the highest influence among the factors affecting user satisfaction (β = 0.391). This study further revealed that sustaining information quality eventually leads to user satisfaction with information quality (β = 0. 352) and influence students' satisfaction of the web portal. However, among the the three user satisfaction influencing factors, the service quality factor was observed to cast a minimal direct impact on the user satisfaction service quality (β = 0.200). This study contributes to the literature on higher education institution management. Keywords: Student Satisfaction, Information Quality, Service Quality and System Quality. DOI : 10.7176/IKM/9-10-05 Publication date: November 30 th 2019
Highlights
The substantial development in the education sector in China has given a significant rise to competition among organizations within the sector
The study states that the importance of information quality on the user satisfaction of the overseas education college web portal, with regards to completeness, accuracy, understandability, timeliness, and relevance of the data it contains
This study regarded the web portal functional information system and how the students comprehend its applications in satisfying their requirements on the system
Summary
The substantial development in the education sector in China has given a significant rise to competition among organizations within the sector. Located in China, Jiangsu University is one of the leading universities in China with respect to the number of international students and study programs. The major motive of this study is the assessment of international student satisfaction with regard to the information systems in international college i.e. overseas educational college (OEC) (Gao & Wit 2017). Due to the advancement of communication and information technologies as well as the internet, a dramatic change has been noticed in the computing experience and environment of the end user. This progress has affected the process of delivering information and services. Web portals being one of the biggest parts of the advanced information systems
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