Abstract

Nowadays challenging world of business forces managers to evaluate which factors are crucial for their organization continuousness. One of the most important competitive advantages is employee empowerment. The aim of this study is applying a model to rank bank branches by consider the main influence factors that affect employee empowerment. Proposed approach is based on Fuzzy Analytic Hierarchy Process (FAHP) and VIKOR (VlseKriterijumska Optimizacija I Kompromisno Resenje) methods. FAHP method is used in determining the weights of the criteria by decision makers and then rankings of the banks were determined by VIKOR method. The proposed method in this study is used for ranking the five branches of Agri bank in field of employee empowerment by eight indexes that have major impacts on it.

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