Assessment and Planning of Knowledge Management at PT Dirgantara Indonesia (Persero)

Abstract

PT Dirgantara Indonesia (Persero) (PTDI) has corporate strategy in 2012 upwards to develop new N-219 aircraft. This strategy requires employees to have knowledge to work in accordance with their competences in developing aircraft especially in Direktorat Teknologi dan Pengembangan (Dittekbang) of PTDI, the unit analysis of this study. Currently, no systematic process to maintain employees’ knowledge and there will be knowledge loss from going to retire senior employees who have the valuable knowledge because of their experiences. PTDI management need to create Knowledge Management (KM) plan that could be brought effectively into Dittekbang. Questionnaire from Asian Productivity Organization (APO) KM Framework is adopted for this quantitative study. This is to assess current condition of KM and to develop KM plan to improve condition based on the assessment result. The findings, employees don’t feel to be valued if they share their knowledge, management does not give rewards and incentives for knowledge sharing, and critical knowledge from leaving employees is not retained. Based on this, KM plan should prioritize to get top management commitment to support KM initiatives, to develop trust in knowledge sharing, and to capture knowledge of leaving employees to avoid loss of company's intellectual capital. Three knowledge sharing techniques emerged: mentoring, subject matter expert interview, and communities of practice. These tactics are assumed to have effective effect in knowledge transfer based on knowledge types, employees’ expertise level, and the expected condition to achieve. These options are proposed to be implemented in combination with each other.