Assessing Users’ Demand for Library Space: Insights from an Architecture School

Abstract

The purpose of this paper is to conduct a post-occupancy evaluation to assess users’ feedback on the use of the architecture school library at Thammasat University, Thailand. The proposed study also has a specific objective: to explore users’ demand for library space in terms of academic library attributes. A case study of the library in the Faculty of Architecture and Planning was conducted at Thammasat University. Multiple data collection methods were used, including document analysis, a questionnaire survey, a workshop, and focus group interviews, to gather information on users’ demand for the library space. The findings confirm the relevance of the variables in the conceptual model from previous studies, which encompass three key attributes regarding users’ demand for library space: physical, social, and digital spaces. Functional obsolescence and changing learning approaches are revealed as dominant influential factors affecting users’ demand for library space. The connection between post-occupancy evaluation (POE) and pre-design evaluation (PDE) in the redevelopment of a real estate project is considered as a shift from performance measurement to performance management, assisting in establishing agreed-upon performance goals for the operation. This study’s findings, derived from a single case study, do affect affect generalisability. However, the study provides insights into academic library design and renovation by emphasising the alignment of library spaces with user needs for improved service effectiveness and user satisfaction. The research introduces an integration of POE and PDE, proposing a methodological framework for future library space redevelopment that could contribute to the broader discussion on library design and user experience.