Assessing the Utilization and User Satisfaction of Health Information Management and Record Systems in Saudi Health Centers

Abstract

Health information management and record systems have become increasingly digitized and integrated across healthcare settings globally. However, implementation and adoption of these systems varies between countries and regions. This study aimed to assess the utilization and user satisfaction of existing health information management and record systems within primary healthcare centers in Saudi Arabia. An electronic survey was distributed to physicians, nurses and administrative staff at 10 randomly selected primary health centers in Riyadh, Saudi Arabia. The survey collected data on demographics, frequency and purpose of system use, perceived ease of use, usefulness and overall satisfaction. A total of 145 surveys were completed. Results showed moderate to high levels of utilization across job roles for administrative and clinical tasks. Ease of use, usefulness and overall satisfaction scores were moderately positive. Areas for improvement were also identified. This study provides valuable insight into adoption rates and user perceptions of digital health systems in Saudi primary care that can inform future optimization and implementation efforts.