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Open Accesshttps://doi.org/10.30753/emr.2017.35.2.003
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Cite Journal: Journal of New Industry and Business |  Publication Date: Dec 1, 2017 |
 License type: cc-by-nc |
Assessing the Reliability and Validity of eSR-Q, an e-Service Recovery Quality Measurement Scale, from American Consumers’ Perspective
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