Abstract
This study investigates how perceived corporate social responsibility directly influence the job satisfaction and organizational citizenship behavior of employees, and indirectly influence through the mediating effect work engagement. A questionnaire-based survey was conducted to collect data from 327 students of MBA executive employed in different organizations of Lahore, Pakistan. Structural equation modeling was applied to test the hypothesized conceptual model. Results reveal that corporate social responsibility activities of the organizations increase job satisfaction and discretionary behaviors or organizational citizenship behavior among employees. CSR also increases work engagement, which, in turn, increases job satisfaction and organizational citizenship behavior as well. This study has shown that concerns toward CSR have increased in the business organization operating in developing countries, and employees working in those organizations are reciprocating to CSR through positive outcomes in the workplace. The employees, as internal stakeholders are responding favorably to the CSR. As per the best of researchers’ knowledge, the study firstly tests the mediating role of work engagement in the linkage of CSR with job satisfaction and organizational citizenship behavior. The theoretical and practical implications are also discussed.
Highlights
The public has become more aware of business responsibilities toward society
This study aims to investigate the relationships between employee perceived corporate social responsibility (CSR) activities, work engagement, job satisfaction, and organizational citizenship behavior (OCB)
This study focused on linking CSR with OCB and job satisfaction through intervening in the role the work engagement
Summary
Businesses were facing criticism because of increased societal expectations. They alleged that exploiting the employees, are not concerned about different environmental and societal needs, not following the ethical criteria for the decision making, and less concerned about the consumers. Business organizations are responding to this criticism in the form that increases concerns for society. The contemporary organizations have to earn a profit, but they have to react toward the legal obligations, follow the ethics to make the corporate decision, and focus on philanthropic activities for the human welfare. The term corporate social responsibility (CSR) was introduced by Merrick Dodd, who highlighted that organizations earn profit from society, and managers are responsible for that society. Resources could be used to increase shareholders’ return or more value-added
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