Assessing the Availment and General Satisfaction of Student Services Offered by the University of Baguio: A Study of Student Perspectives

Abstract

The research aimed to evaluate the utilization of student services at the University of Baguio and gauge overall satisfaction levels. Data was collected and analyzed using a survey questionnaire approach. The survey questionnaire was administered to the School of Criminal Justice and Public Safety students enrolled during the first semester of School Year 2023-2024. The study focused on students enrolled in the University of Baguio School of Criminal Justice and Public Safety, selected through random sampling. The findings indicate that services enhancing convenience, particularly those situated in easily accessible locations like the Admission and Records Center, Library, and Student Accounts Office, were frequently availed by respondents. Respondents were generally aware of the services provided by the university but tended to utilize them as needed. The study yielded a satisfactory outcome, reflecting that respondents actively engaged with and expressed contentment regarding the available services.