Abstract
Technological developments and governments’ understanding of what citizens need usually determine the design of public online services. For successful implementation of e-Government services, governments have to place the user in the center of future developments, understand what citizens need and measure what increases citizens’ willingness to adopt e-government services. The paper uses the Technology Acceptance Model (TAM), the extended TAM, the Diffusion of Innovations (DOI) theory and the important determinants of user acceptance perceived risk and trust, in order to describe teachers’ behavioral intensions to adopt e-Government services. A model containing trust and risk, along with cognitive, social and intrinsic factors is used to study the intentions of e-Government use by Greek primary and secondary education teachers. Two hundred and thirty teachers responded to an online survey. Findings reveal that cognitive and intrinsic factors have significant effects on intentions to use e-Government websites.
Highlights
Introduction eGovernment was conceptualized in 1993 in the United States [1]
In 2010, in order to better reflect the higher expectations of e-Government, the United Nations introduced the e-Government development index (EGDI), which is a comprehensive scoring of the willingness and capacity of national administrations to use online and mobile technology in the execution of government functions [7]
Previous research on the same field has provided evidence of the effects that Trust has on Intention to use e-Government services [58] and Perceived Risk has on Continuance Intention for teachers in Greece [51]
Summary
Introduction eGovernment was conceptualized in 1993 in the United States [1]. Ever since, governments both in developed and developing countries [2] are moving forward in e-Government development [3].e-Government involves the use of information technology and the internet to improve the delivery of government services to citizens, businesses, and other government agencies, 24 hours a day, seven days a week [4]. Government was conceptualized in 1993 in the United States [1] Ever since, governments both in developed and developing countries [2] are moving forward in e-Government development [3]. In 2010, in order to better reflect the higher expectations of e-Government, the United Nations introduced the e-Government development index (EGDI), which is a comprehensive scoring of the willingness and capacity of national administrations to use online and mobile technology in the execution of government functions [7]. In the UN e-Government Survey [7], Greece is placed in the 41st position with an EGDI index of 0.5708, and lags behind other
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