Assessing Tax Online System Success: A Validation of Success Model with Focus Group Study

Abstract

Measuring the success of information systems using the success model has been widely carried out. However, validation of the model is needed. This is done with the aim that the model made is by the system that represents it. One of the concepts validated by the model in this study is the focus group study. A focus group study was conducted to examine. Further, the model was developed so that the model can be said to be feasible. Several stages in the focus group study are interviews, consultations, discussions, and seminars, involving several participants who know the topic to be studied.Focus group studies are conducted to provide a deeper understanding of the study being studied. This was done in response to the limited information obtained from research tools such as surveys. Because research tools such as surveys generally ask closed questions, there is no feedback. Focus group studies can be used as a whole in the research design or individual treatment of the topic to be explored.Some researchers argue that in conducting validation, the method used is quantitative. Although they use quantitative and qualitative methods, only a few are aware of it. This article describes how qualitative methods are used as model validation before quantitative methods are used as model validation. The results of the focus group study are in the form of methodologies, analyses, and reports.This article is handy to illustrate that model validation is carried out qualitatively before quantitative validation is carried out. The results of this study are in the form of modeling processes, methodologies, human resources needed in the availability of research, and validation recommendations in carrying out research implementation.