Abstract
Although many institutions are expending considerable effort in attempts to assess institutional performance and to utilize the results in improving performance, there are many impediments to the success of these endeavours. These include conceptual problems with the notion of institutional performance, inadequacies in the current measurement techniques and judgement procedures, and the mis-match between the results produced and management's information requirements. Institutional management in higher education has unique characteristics which give rise to particular information needs. The existing approaches to institutional evaluation vary in their ability to provide information meeting management's requirements.
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