Abstract
The privatisation of electricity service delivery in Nigeria was more than ten years ago. The privatisation policy was in an attempt to ensure a stable electricity supply to the end users. The outcome of the power privation is being appraised by the paper via evaluation of the customer‟s satisfaction as one of the measuring factors of its performance. It is objectively an appraisal of the perception of the electricity service delivery and users as outcome of the privatisation of power supply. Relevant literature was sourced as secondary data and a conceptual framework that depicts indices of customer satisfaction was explored to substantiate the satisfactory level of the customer, the end user of electricity service delivery. An inventory of the outcome of electricity privatisation was also embarked on, sourcing information about the customers‟ satisfaction with the service quality of electricity service delivery privatisation from available relevant publications and social media. The paper in its empirical study looked at 397 sample size customers‟ satisfactory response to electricity service deliveryin Ekiti State as a case study. Considered their perception from the inception of the electricity privatisation policy in the past 10 years, from November 2013 to date in 2024. The paper, therefore, concluded in its submission, having garnered from the available information of the negative response of the customers perceptions. This is a reflection of the poor performance of power privatisationbefore and after the power privatization policy. The paper, given the foregoing, recommends the consideration of the dynamics in demography,spatial distribution and demand of power supply in the privatization process in Nigeria.
Published Version
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