Abstract

The main goal of social services is to satisfy the vital needs of individuals when they are unable to achieve them by themselves, to restore peopleʼs abilities to function independently in society and to provide them for prevention purposes, in order to prevent problems. People working in social services sector must have sufficient knowledge, skills and appropriate competencies.The scientific problem: what kind of competencies are needed for social service providerʼs work and how they might be improved?Subject: competencies of social service provider and possibilities to improve them.Objective: to analyze theoretically and empirically reveal the important competencies for social services providersʼ work and ways for improvement.The scientific literature suggests that the social service providerʼs field of activity is to provide support/assistance. The study revealed that the social service provider activity raises challenges and promotes the need to constantly improve the professional competence. The most important reason for social workers professional development is the improvement of their work quality, acquiring new knowledge and the development of practical skills. In particular, there is a lack of adult education and training knowledge, decision-making, analytical knowledge, teamwork and collaboration, intelligence gathering and evaluation and planning skills. The most effective forms of training informants indicated cooperation with related institutions and participation in training events.DOI: http://dx.doi.org/10.15181/andragogy.v8i0.1719

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