Abstract
Artificial intelligence enables machines to imitate human capabilities such as logical thinking, planning and creativity. This implies that learning something and then using the new learned knowledge characterizes artificial intelligence. Once artificial intelligence learns how algorithms, programs or systems work, it can always retrieve them. Thus, artificial intelligence could be in the position to support our everyday lives and our working lives if we use it properly. The present paper explores how artificial intelligence can be used in working life, especially in the field of public affairs, and what advantages and disadvantages it could have for public affairs managers. There is not much information about this matter so far, although it is a very interesting issue since public affairs is a communication profession in which adequate communication cannot simply always be the same and must be customized for individual persons. Based on actual articles, studies, internet sources and books, the current study shows what available literature reveals about this topic.
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