Abstract
Active listening is an essential communication technique that requires the listener to focus and provide feedback on what is heard. The ability to listen actively demonstrates sincerity, and assumes that nothing is being shrugged or taken for granted. As a result, active listeners strive to improve professional and personal relationships, decrease misinterpretation of information, strengthen compliance, and foster understanding. Likewise, active listening can foster trust, mutual respect, and patient compliance. This paper will explore vital connections between active listening and displaying emotionally competent behaviors. Additionally, analysis of a case study as a means of strengthening these connections while improving patient outcomes will be assessed.
Highlights
Introduction to Emotional CompetenceEmotional competence is an attribute that is vital to professional nursing practice
Individuals display a mutual respect for patients and colleagues, an understanding of basic motivations, and a commitment to take responsibility, a desire to correct faulty situations, and the ability to assume full accountability for self-actions and take positive action to correct actions resulting in lack of accoun
Nursing management gurus Dreyfus [6] proposed a five level skill acquisition model for emotional competence assessment. This five level skill acquisition model can be applied to assessing one’s active listening skill set. It should be noted the novice usually has a basic understanding of emotionally competent behaviors and active listening techniques
Summary
Emotional competence is an attribute that is vital to professional nursing practice. Emotional competence refers to the ability to appropriately manage and express one’s emotions. First is creating self-awareness of concepts and phenomena This process involves health care professionals raise questions and possible answer questions using mutually respectful interactions and integrating caring behaviors towards each other and each patient. Third is developing a preferred model of communication This stage involves talking about one’s feelings, assessing the impact of what one says or does in relationship to the reactions in others. The extent to which collaboration and mutual decision making are valued, a shared definition of what constitutes adequate and appropriate interpersonal communication, the quality of interactions, and the understanding of respective areas of responsibility including patients outcomes can all vary. Relationships can assist health care providers in cultivating emotionally competent behaviors while instilling active listening techniques
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