Architecting cross-functional business processes: new views on traditional business process reengineering

Abstract

Business Process Reengineering (BPR) methods have changed significantly over the last two decades. In today's business environment, competitive advantage (CA) is driven by cross-functional process architectures that can quickly respond to changing customer/supplier needs. Designing such a high degree of process flexibility into a modern corporate environment requires new tools, strategies and methods. This research paper shows that CA can be achieved by developing a process-centric organisational awareness and that process flexibility can be institutionalised through the organisational planning cycle.