Approbation of a Workers Conflict Management Program

Abstract

It is extremely important to form and develop conflict competence in labor collectives, because frequent workforce conflict situations and situations of tension between employees can affect the efficiency and productivity of people's work. The problem of conflicts in labor collectives is quite common and requires the development of certain methods of conflict resolution, however, a person can prevent a conflict himself if he has the appropriate competencies, shows his own creative powers, humor, becomes more observant, resourceful. The purpose of this work is to test the developed psychological program for conflict management in the workforce. The object of the study is conflicts in the labor collective. The subject of the study is conflict management in the workforce. After testing the conflict management program in the experimental group, the number of respondents choosing the "confrontation" style of behavior in conflict decreased, the number of respondents using "compromise" increased slightly. The remaining scales: "evasion", "adaptation", "cooperation" remained unchanged. According to the "self-control" scale, as a result of comparing the data before and after the study, there are no significant differences in the indicators of the experimental group. In the control group, according to the results of two methods, there are no significant changes in any of the diagnosed parameters. Thus, the psychological program developed and tested by us on conflict management in the workforce partially influenced the change in the style of behavior of employees who chose a confrontational style of behavior in conflict to a compromise, and also allowed to increase the level of self-regulation in some employees.