Abstract
Hospitals, as an important part of the service industry, have an urgent need for performance management reform in order to maximize the interests of patients and encourage employees to work effectively. Nurses make up the largest percentage of the health workforce. The ability and willingness of nurses largely determine the success of medical interventions. However, poor practices in the implementation of performance management have been reported to adversely affect employees' sense of responsibility and fairness, which in turn leads to poor clinical outcomes and high employee turnover. The purpose of this study was to determine the current status of the nurses' appraisal system in tertiary public hospitals in Binzhou City by soliciting the opinions of direct users (nurses and their immediate supervisors). Descriptive statistics, t-test analysis and one-way ANOVA were used in this study. It is recommended that hospitals need to standardize performance management by establishing effective and fair departments and systems to discuss and recognize nurses' outstanding achievements
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