Applying the Dimensions of the Total Quality Management as an Approach for Improving the Performance of the Public Administration – from the Perspective of the Employees at the Ministry of Social Affairs in Kuwait

Abstract

Purpose: The present study aimed to answer the main question that is related to the extent of applying the dimensions of the total quality management at the Ministry of Social Affairs in Kuwait. It also aimed to identify the challenges faced by the Ministry of Social Affairs in Kuwait when applying those dimensions. Theoretical Framework: It is divided into two main parts that are preceded by the background of the study. Those two main parts are followed with the (conclusion) part. The first part includes a conceptual framework about total quality management (TQM). It includes a discussion about the meaning of the term (total quality management). It identifies the dimensions of total quality management. The second part of the study presents the results of the field investigation. Those results identify the views of the employees at the Ministry of Social Affairs in Kuwait about the application of the dimensions of the total quality management. Method/design/approach: When passing the questionnaire forms, the researcher of the present study made sure that the sampled employees at the Ministry of Social Affairs at Kuwait vary in terms of characteristics. He passed questionnaire forms to 600 employees at the latter ministry. The latter employees represent 10 % of all the employees who were working at the latter ministry during the period (May, 2023 – August, 2023). 507 questionnaire forms were retrieved. After examining the retrieved forms, it was found that 400 forms are fully answered. Results and conclusion: The researcher of the present study reached several results. Those results reflect the weakness of the process of applying the dimensions of the total quality management at the Ministry of Social Affairs in Kuwait. Research implications: The researcher concentrates on testing the dimensions of the total quality management as an approach for improving the performance of the public administration. Originality/value: this article concentrates on the employees at the Ministry of Social Affairs in Kuwait