Abstract
Knowledge management (KM) is essential to enhancing the competitive edge of organisations. However, not all enterprises apply KM successfully; in KM research, a focus on critical success factors (CSFs) can result in a limited field since failure can still occur. It is only through looking at critical failure factors (CFFs) that a complete prevention can be achieved. In short, focusing on CFFs may be more valuable than looking at CSFs. This paper focuses on applying a failure mode and effects analysis (FMEA) to prevent KM failure. It tracks a typical FMEA approach using interviews with respected experts. This method was tested and practiced for reducing risks by 11 companies in Taiwan. The results have shown that the average risk priority number in projects dropped dramatically from 299.3 to 20.6 – an improvement rate of 93.1%. All experts in the study agree that the use of FMEA enhances KM implementation. In addition, 14 common failure modes have been noted for further prevention. Due to the limitation in interviews, the practices could not be implemented across departments and levels, leading to a biased sample.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.