Abstract
Today more and more organizations are demanding quality software products. To cover this demand, companies that provide computer solutions focus on the quality of their processes to generate value in a competitive market. This article presents the case study of an educational institution that decides to use the best practices of CMMI to improve the areas of management processes of requirements, verification and validation. The results of the improvement process show that the practices were improved, the defects decreased and the customer satisfaction was improved.
Highlights
Different models and standards oriented to the improvement of software processes, software development and requirements management have been developed
The management of requirements is recognized by its importance and by the risks associated if in the project is not managed in a correct way [6]. many requirements management activities are considered fundamental for the development of the SOFTWARE PRODUCT
Aspects such as the way in which the requirements of the future software product are captured, the lack of documentation or complexity in the existing documents, not having implemented the process of change management and inefficiency in the activities of the test process and flaws during software development are some of the difficulties that organizations present
Summary
Different models and standards oriented to the improvement of software processes, software development and requirements management have been developed. The reason is that there is a traceability between the functionalities of the system and a product of quality software that satisfies the user Aspects such as the way in which the requirements of the future software product are captured, the lack of documentation or complexity in the existing documents, not having implemented the process of change management and inefficiency in the activities of the test process and flaws during software development are some of the difficulties that organizations present. The purpose of this research is to determine the impact of implementing the best practices that CMMI establishes for the management of requirements and to determine the improvements in product quality and user satisfaction. The achievement of specific and generic goals associated with each predefined set of process areas are distributed at the following levels: initial Level 1, Level II managed, level III defined, Level 4 quantitatively managed and level V Optimized.
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