Application of the situation-background-assessment-recommendation communication mode in clinic communication competence of nurses

Abstract

Objective To explore the effect of the situation-background-assessment-recommendation mode of SBAR communication on the clinic communication competence of nurses. Methods 20 obstetric nurses were selected for the study, the mode of SBAR communication was applied to the communication between doctors and nurses, nurses and nurses, nurses and patients. The clinic communication competence was investigated by the questionnaire of clinic communication competence before and after using the mode of SBAR communication. Results The scores of the clinic communication competence after using the mode of SBAR communication was (56.41±6.32), which was higher than that before the implementation, (48.15±5.26), there were statistically significant differences, P<0.05. The scores of communication competence between doctors and nurses, between nurses and nurses, between nurses and patients were higher after implementation of SBAR compared with those before, (4.06±1.26) vs. (2.62±1.31), (4.05±1.41) vs. (3.59±1.46), (3.98±1.32) vs. (3.36±1.36), there were statistically significant differences in all of them, P<0.05. Conclusions SBAR communication mode helps improve clinic communication competence of nurses, promote the establishment of harmonious team between doctors and nurses, ensure patients' safety and quality of care. Key words: Nurses; Standardized communication; Communication competence