Application of SBAR communication mode on safety management in emergency department

Abstract

Objective To explore the application of SBAR communication culture in emergency department, so as to promote the effective communication between doctors and nurses and ensure the safety of patients. Methods From July 2015 to June 2016, by setting up an emergency SBAR studio, training, implementation and monitoring of the SBAR communication model for medical staff were carried out, and compared the effect of SBAR communication mode before and after the implementation of the medical cooperative attitude scale, the safety attitude scale and the self-made communication satisfaction scale, and counted the incidence of adverse events caused by communication barriers. Results After the SBAR communication mode, the attitude of nursing cooperation (52.06±4.52) score, and the satisfaction of medical staff (65.62±3.84) were significantly improved compared with before (t=10.905, 6.676; P<0.05) , due to communication barriers caused by adverse events and hidden trouble from the previous 50% to decline after the development of the 14.29% (χ2=4.453, P<0.05) . Conclusions SBAR communication mode improves the standardization, accuracy and effectiveness of information in emergency medical communication, and has a significant effect on improving the team cooperation and promoting the safety of patients. Key words: Emergency department; Safety communication; Situation-background-assessment-recommendation communication mode; Information communication