Abstract
Objective To investigate how to reduce the errors of the nurse dispensing medicine by six Sigma management (SSM), to ensure patient medication safety, and improve the effective medicine treatment. Methods A total of 12 nurses from January 2012 to January 2013 were chosen as the control group, while 12 nurses from June 2013 to June 2014 were selected as the experimental group.The oral medicine dispensing was took three inspections and seven verifications in the control group while SSM was used in the experimental group. The medicine dispensing error and patient′s satisfaction were compared between two groups. Results The error rate in the control group was 2.112%, which was higher than 0.294% of the experimental group (χ2=14.4, P<0.05). The satisfaction of medicine dispensing were 98.57% and 91.26% in the experimental group and control group (χ2=15.564, P<0.05). Conclusions Six Sigma methods can effectively improve the patient′s medication safe and effective medication. Key words: Six Sigma management; Medicine dispensing, oral; Clinical nursing; Satisfaction
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