Abstract
The teaching goal of the cabin service and emergency response course is to cultivate the customer-oriented service concept and improve its emergency response ability. There is "zero tolerance" for the quality of any one of the links and elements, and if there is a slight difference, the consequences will be extremely serious. At the same time, it has the difference of commercial services, which is the unity of the two. But at the same time, we will face a problem, that is, people's increasing demand for services and a new level of service quality level requirements. In this way, in the simulation scenario, more professional knowledge can be acquired and higher professional skills can be mastered. China is the core market for the growth of global air transport. In recent years, civil aviation services have shown a high-speed development trend, and the volume of passenger transport continues to rise. With the continuous upgrade of smart mobile devices and Internet technology, civil aviation service enterprises keep up with the trend of the times, providing personalized and diverse service products for passengers to improve their travel experience. Based on the demand direction of modern people for service industry, this paper analyses the current situation of civil aviation service industry based on the corresponding measures and suggestions. This article mainly through the situational teaching method, can further understand, master the related concepts and requirements in civil aviation cabin service, and take special passengers as an example.
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