Abstract
The development of customized service is an important way to transform and upgrade China’s mining industry. However, in practice, there remain problems, such as the slow market response speed of service providers and the contradiction between the large-scale development of service providers and the personalized service needs of service demanders. This paper uses the theory and method of service modular design to solve these problems and explores the process-based service modular design method. Service modular design depends largely on the determination of the relationship between service activities and the reasonable division of modules. However, previous research has rarely made use of modular design methods and modeling tools in the mining service context. At the same time, evaluations of the relationship between service activities relying on knowledge and those relying on experience have been inconclusive. Therefore, this paper proposes a service modularization design method based on the fuzzy relation analysis of a design structure matrix (DSM) that solves the optimal module partition scheme. Triangular fuzzy number and fuzzy evidence theory are used to evaluate and fuse the multidimensional and heterogeneous relationship between service activities, and the quantitative processing of the comprehensive relationship between service activities is carried out. On this basis, the service module structure is divided, followed by the construction of the mathematical programming model with the maximum sum of the average cohesion degree in the module and the average coupling degree between modules as the driving goal. The genetic algorithm is used to solve the problem, and the optimal module division result is obtained. Finally, taking the service modular design of SHD coal production enterprises in China as an example, the feasibility of the proposed method is verified.
Highlights
With the transformation of the global industrial structure into a service-oriented economy, all kinds of enterprises have begun to explore ways to provide customized services for customers
Drawing on this literature on field investigations of mining enterprises in Northern Shaanxi, and on studies and news reports of the transformation of mining industry services in Inner Mongolia, Ningxia, and Shandong, this paper finds that the common features across mineral product development services in different countries and enterprises are that service providers take customer satisfaction as their goal and use their own redundant resources, knowledge, and technology
This study finds that the industry as a whole continues to lack norms and standards that service providers are slow in responding to the market, and that there are contradictions in service providers’ pursuit of high efficiency, low cost, and customer personalized demand design
Summary
With the transformation of the global industrial structure into a service-oriented economy, all kinds of enterprises have begun to explore ways to provide customized services for customers. This study finds that the industry as a whole continues to lack norms and standards that service providers are slow in responding to the market, and that there are contradictions in service providers’ pursuit of high efficiency, low cost, and customer personalized demand design. E service content can be the whole mine trusteeship, or one or more links or processes in the mine development process Given this lack of standardized business scope, it is difficult for providers to achieve a balance between scale benefit and customer personalized demand. Is research will help to expand the application scope of service modularization theory, improve the service modularization design research based on process, and resolve difficulties in business model innovation and enterprise transformation in the coal, oil, natural gas, and other industries. In order to achieve service modularization, the basic problems that must be addressed are the determination of the relationship between the process activities and the division of modules
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