Abstract
Motivation of workers is a field of interest to any institution. Motivated workers displaying high levels of satisfaction, or otherwise lack of dissatisfaction, have a positive impact on the overall work performance. The study aims to measure motivation levels and the influence of factors such as motivation-hygiene on satisfaction/dissatisfaction level among workers of social care institutions. A quantitative method of assessment is used. The sample consists of 110 workers. Results show a positive and statistically significant correlation between motivation factors and the levels of satisfaction with work. Responsibility is the selected factor with the biggest impact on satisfaction by the workers of the institutions surveyed. There is a positive but not statistically significant correlation between such factors as hygiene and lack of satisfaction at work. To the workers, the responsible supervisor is the factor with the biggest impact on the lack of satisfaction at work, while administrative policies are calculated as being r (Pearson) = -0.27 and sig = 0.761, which shows that they influence the dissatisfaction levels at work. Therefore institutions must pay attention to motivation strategies with the purpose of increasing satisfaction and thus decreasing dissatisfaction levels at work.
Highlights
A series of definitions of the concepts of motivation at work have been proposed since the beginning of the 20th century
The object of this study is to measure the level of motivation and the impact that factors motivationhygiene, have on satisfaction/dissatisfaction levels among workers of Social Care Institutions in Tirana
The study uses a quantitative method, which consists of a questionnaire as an instrument to measure the level of motivation and the impact of factors motivation-hygiene on satisfaction/dissatisfaction among workers of social care institutions
Summary
A series of definitions of the concepts of motivation at work have been proposed since the beginning of the 20th century. According to Maslow (1946) “Motivation is a desire, a tendency, a drive to complete a task or a job started earlier.” Vroom (1964) sees motivation as closely related to performance at work and stresses out that “the more motivated are workers in their work, the higher will their performance and results be.”. While in the 21st century other authors have studied motivation at work from different perspectives. Cole (2004) gives the definition as “the willingness of the individual to exert high level of effort to reach organizational goals, to satisfy some personal need.”. According to Maslow (1946) “Motivation is a desire, a tendency, a drive to complete a task or a job started earlier.” Vroom (1964) sees motivation as closely related to performance at work and stresses out that “the more motivated are workers in their work, the higher will their performance and results be.” While Golembiewski (1973) defined motivation as “a willingness of the organization to fulfill the established goals by taking advantage of the sources at disposal.”
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