Abstract
Actuality. Nowadays, the development of artificial intelligence affects the activities of all human life spheres, and the restaurant business as well. It can be explained by the fact that restaurant business enterprises are very sensitive to changes in the environment, and they need to constantly improve their activities for competitive functioning. It is artificial intelligence that will allow to work effectively in the market of restaurant services, influencing the demand and increasing the income. Therefore, the topic of application and implementation of artificial intelligence in restaurant business enterprises is relevant. The aim of the article is to substantiate the essence of the “artificial intelligence” concept, identify its advantages and disadvantages, as well as the possibility of its application in restaurant business establishments. Research methods: abstract-logical (when systematising information sources on application and implementation of artificial intelligence), argumentative (when setting a study problem and formulating scientific novelty), descriptive (when interpreting terms), analysis and logical generalisation (when considering advantages and disadvantages of AI application), conclusion (when describing AI application in different processes of enterprise activity), generalisation (when making research conclusions). Results. A few basic concepts of “artificial intelligence” are described in this article, as well as their interpretation is presented by the author. The article describes. The testimonial of different types of artificial intelligence is given. The advantages and disadvantages of using AI in the restaurant business are highlighted. The importance of using artificial intelligence technologies for restaurant business enterprises is proven. Conclusions and discussion. It is offered to apply AI in the following processes of restaurant business enterprises: order formation, customer service, personnel selection, maintenance and equipment of the establishment, purchase of raw materials and products, planning the activities of the enterprise structural partitions, marketing and advertising. The main advantages of using artificial intelligence in the restaurant business are such: reducing production waste, optimising the production process, improving the quality of customer service, increasing the income. The scientific novelty of the study consists in the analysis of using the artificial intelligence system in different activity processes of service sector enterprises, which will contribute to the efficiency of restaurant business enterprises.
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