Abstract
Abstract The improvement in the performance of delivery reliability in Make-To-Order (MTO) companies is an important competitive criterion in the current market environment. This research investigates how a diagnostic framework can be used to identify how delivery reliability is influenced by Production Planning and Control (PPC) decisions. For the development of this research, a case study was carried out in two workshops of a company of the aeronautical maintenance sector. In the workshops studied, delivery reliability performance is influenced by the erroneous determination of due dates (focus on DP-Date time Promissing), with the capabilities being overestimated. The main contribution of the application framework presented is an aggregate analysis of the behavior of the lateness in a certain period of time. Future research should develop criteria for subset creation and further study the framework in order to improve it.
Highlights
In Make-to-Order (MTO) companies, prices and delivery times are determined for each job and are considered to be crucial factors for winning the order (Kingsman & Hendry, 2002; Stevenson et al, 2005). Thurer & Godinho (2012) state that one of the most important operational competencies for MTO companies is the ability to achieve a reduced and predictable lead time in order to keep the promise to the customer, while reducing delivery time may be a determining criterion for winning the job
In order to improve this performance, it is necessary to recognize the causes of lateness if they originate in the determining the Delivery time Promising (DP) or in the Realisation Process (RP) (Soepenberg, 2010)
Soepenberg et al (2012b), based on the concepts of Workload Control (WLC), proposed a framework with the objective to diagnose the cause of performance of delivery reliability influenced by Production Planning and Control (PPC) decisions
Summary
In Make-to-Order (MTO) companies, prices and delivery times are determined for each job and are considered to be crucial factors for winning the order (Kingsman & Hendry, 2002; Stevenson et al, 2005). Thurer & Godinho (2012) state that one of the most important operational competencies for MTO companies is the ability to achieve a reduced and predictable lead time in order to keep the promise to the customer, while reducing delivery time may be a determining criterion for winning the job. In Make-to-Order (MTO) companies, prices and delivery times are determined for each job and are considered to be crucial factors for winning the order (Kingsman & Hendry, 2002; Stevenson et al, 2005). Thurer & Godinho (2012) state that one of the most important operational competencies for MTO companies is the ability to achieve a reduced and predictable lead time in order to keep the promise to the customer, while reducing delivery time may be a determining criterion for winning the job. In order to improve this performance, it is necessary to recognize the causes of lateness if they originate in the determining the Delivery time Promising (DP) or in the Realisation Process (RP) (Soepenberg, 2010)
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